How to reach us
We’ve split inbound communication into four channels so the right messages reach the right people. Pick the channel that matches what you need to tell us:
Found a factual error on the site? An incorrect RTP, an outdated bonus claim, a wrong launch date, a casino that’s been delicensed? Send the page URL and the specific issue, ideally with a source for the correction. We treat editorial corrections as the highest-priority inbox.
Response: Within 48 hours
Operator looking to discuss affiliate arrangements? Studio with new product launches? Industry partner with business proposals? Send the proposal details and we’ll respond when commercially relevant. Note that partnership inquiries do not influence editorial coverage — see the Editorial Policy page.
Response: Within 2 weeks for relevant inquiries
Journalist working on a story about live casino, gambling regulation, affiliate marketing, or related topics? Researcher looking for industry context? Get in touch and we’ll respond when we can contribute meaningfully. We don’t comment on individual operators outside of our published editorial coverage.
Response: Within a week
Anything that doesn’t fit the categories above — content suggestions, general feedback, questions about the site, comments on specific reviews. We read everything and reply when we can add useful context, though general feedback isn’t always replied to individually.
Response: Within 2 weeks (where reply is appropriate)
Response time expectations
Editorial corrections are the highest priority. If you flag a factual error in our coverage, we aim to respond within 48 hours — either to confirm we’ll make the correction (and roughly when), or to ask for additional source information, or to explain why we don’t agree with the correction proposed. Substantive corrections result in updates to the affected page with the “Last Updated” date refreshed.
Partnership, press, and general feedback channels run on slower response cycles. We aim to respond to relevant partnership inquiries within two weeks, press inquiries within a week, and general feedback within two weeks where reply is appropriate. Not every general feedback message receives a reply — we read everything but reply selectively where reply adds value.
If your inquiry doesn’t receive a response within the stated timeframe, feel free to follow up. Messages sometimes get caught in filters or buried during high-volume periods. We’d rather receive a polite follow-up than have a legitimate inquiry go unaddressed.
What we don’t handle
Some inquiries we can’t help with directly. If your inquiry falls into one of these categories, please reach out to the appropriate place instead:
- Customer service issues with specific casinos. We don’t operate any of the casinos we review. If you have an account issue, a withdrawal problem, or a dispute with an operator, contact the casino’s customer support directly. For serious unresolved disputes, contact the operator’s regulator (UKGC, MGA, etc.) or an ADR (alternative dispute resolution) service.
- Gambling addiction support. If you’re struggling with gambling, please reach out to a specialist support service. GamCare (gamcare.org.uk) offers free confidential support for UK players. BeGambleAware (begambleaware.org) provides information and referrals. GamblingTherapy (gamblingtherapy.org) offers international support. These services have professional counsellors specifically trained for gambling-related issues.
- Legal advice about gambling. We’re not lawyers and can’t provide legal advice about whether specific casinos are legal in your jurisdiction, what your rights are in a dispute, or how regulations apply to your situation. For legal questions, consult a qualified solicitor familiar with gambling law in your jurisdiction.
- Account recovery or password issues. livestaker is editorial only — we don’t have user accounts. If you can’t access an account at a specific casino, contact that casino’s support team.
- Bonus claims or operator promotions. Bonus terms vary by operator and by region. We can’t process bonus claims or guarantee specific offers. Check the operator’s site directly for current promotions and contact their support if you have issues claiming a bonus.
Editorial team information
The livestaker editorial team can be reviewed individually on the authors page, with each team member’s coverage area, recent reviews, and contact details for direct editorial discussion. For corrections to a specific review, contacting the editorial team via corrections@livestaker.com is typically more reliable than reaching out to individual authors directly.
Editorial team members are also available for press commentary on specific topics within their expertise — Tony Sartori for game show and Evolution catalogue topics, Olivia Cox for live card games and operator quality topics. Press inquiries should go to press@livestaker.com to ensure response coordination.